If you want to understand the genius of ING Direct, forget the typical formula that defines a bank and focus instead on what makes main street so popular to most Americans. That in a nutshell is the message Arkadi Kuhlman, the Chairman of ING Direct, dispenses with in this terrific podcast (his speech starts at […]
No one likes talking to people who sound more like a well-rehearsed parrot than a real person. And try as they might, banks can’t seem to stop talking in bank speak. Check out this curious letter by Citibank’s new CEO to his slew of customers around the world:
I want you to be among the first […]
From the BBC:
Banks must do more to help customers in financial difficulties, under the new Banking Code which has come into force.
The new voluntary code states that banks must contact customers they think may be heading toward debt problems.
The onus had been on people to contact their bank. The code, which applies to building societies […]
The recent comScore report is a reminder that banks need to find new and creative ways to increase their online banking usage.
After years of accelerating growth rates, the growth in the number of online banking customers at the top 10 online banks has begun to slow.
The report surveys customers on several new technologies such as […]
Xero is not your typical small business accounting application. But it should be.
Xero is a publicly traded New Zealand company that’s been making news for launching innovative, user-centered online tools for small business.
We’ve been following this little company with big ambitions for some time now. The company seems to thrive on introducing new and big […]
If there’s one guiding principle of highly effective user-centered design it would have to be persistence. Sure, luck mixed in with good designers and engineers have a lot to do with it, but persistence is often the key ingredient when it comes to rolling out an online application that’s easy to use versus easy to […]
ING Direct recently cleaned up their unwieldy global navigation by reducing the number of tabs from eight to six. The changes include moving the “My Links” tab under “Account Summary” and to move the “Preferences” tab under “My Info.” This is welcome news for ING Direct’s users burdened by a wave of tabs. But for […]
Vox, a customer experience consulting firm, recently released a study entitled Banking Mind Model Study, labeling it as a “customer experience analysis of consumer banking industry websites.” By claiming that it’s a study of customer experience, they are both overreaching (they only examine the bank’s home page, not what’s behind the login button) and misleading […]
The much anticipated wait is over. Online Quicken launched today, offering a 30 day free trial to sign-up and then it’s $3 per month thereafter. We’ll be writing a detailed product review shortly, but for now, you can see their video demo here. There’s also an iPhone version of the app.
The Financial Times reports that Facebook is planning to build “a payments system that would allow application developers to conduct transactions through the Facebook site.” The article cites a Facebook Developer Forum post asking for beta testers “to become part of a beta group of developers to discuss payments on Facebook.” Below is an excerpt […]
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